Collection and cookies
We collect, process and retain personal information from you and any devices you may use when you navigate to a Wings of Hope web or mobile view, by transacting, by registering an account and otherwise interacting with us.
We use the personal information we collect to: provide and improve our services, provide you with a personalised experience on our site, contact you with information about our work and events.
We process personal data relating to your interaction (transactions, site visits) with Wings of Hope to enable us to personalise your experience with us. This processing constitutes profiling under the GDPR and we process your personal data in this way as it is in our legitimate interest to offer you a personalised experience on our sites and to provide you with information about our work and events.
We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal disputes. Where a legal requirement obliges the retention of personal data for a specific minimum period, we will retain data for at least that period. When we determine the maximum retention duration of any personal data we hold we do so with regard to our legitimate interests to retain data, our obligation under GDPR to minimise data we hold with what we do hold as personal data being kept proportionate; the nature, and sensitivity of the personal data and the potential risk of harm from unauthorised use or disclosure of your personal data.
The General Data Protection Regulation provides for rights of access, modification and deletion of your personal information.
You can submit your rights servicing request by emailing email@example.com
You can control how we send personalized marketing, by channel and by frequency. If you do not wish to receive marketing communications from us, you can unsubscribe from the link in the email you received.
Disclosure and security
We do not disclose your personal information to third parties for marketing purposes.
We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We minimise the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose.
In so doing we may disclose your personal information to authorised third party service providers who help us to provide our services such as:
- Payment providers to facilitate purchases
- Fulfilment providers to facilitate order management, packaging and delivery
Where legally compelling grounds exist, we may also disclose your personal information to governmental and law enforcement agencies, and otherwise in the defence of legal claims.
We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
firstname.lastname@example.org, The Wings of Hope, Supreme House, 12 Ironbridge Close, Great Central Way, London, NW10 0UF, United Kingdom.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the data protection supervisory authority in the UK (www.ico.org.uk).
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.